9 Signs You’re Ready to Outsource Your IT

As companies grow, so do their IT needs. Having better IT can help propel your organisation to the next level, but it can be expensive and complicated to expand an internal IT department. 

A managed service provider (MSP) can give all the benefits and strengths of a dedicated internal IT department at a fraction of the cost and be agile in an organisation’s specific needs.

But is your company ready for an MSP?

Here are some signs that you need an MSP to help your business grow.


1. IT was never your top priority…

Many companies start out with a single staff member who “is tech savvy and knows about computers” in their IT role. But as the company scales, this becomes impractical: the person in charge of IT is juggling another role. The quality of support and the work that they’re able to deliver drops as they can’t handle the demand. 

This leads to problematic gaps in your IT support, which impacts both productivity and security. 

If you don’t have a dedicated IT staff member, you won’t have the capacity to tackle complex processes such as system-wide upgrades or improve upon your existing security measures. 

A managed service provider can help with this. They are able to augment your existing security staff, working with your staff to easily transition your IT to a fully developed team. 

With an MSP, you can access a team of experts across a multitude of areas of expertise that can act as your partner and an extension of your internal IT team.

2. Rock-around-the-clock.

Most companies need their IT to work around the clock, and they need the IT team necessary to support that. But hiring someone internally to work 24/7 usually isn’t practical, and most employees don’t want to be constantly on call. 

MSPs provide comprehensive support, which means your systems will run optimally all the time. If your system goes down out of hours, you won’t find out when you unlock the doors the next morning. 


3. More growth… more problems.

Running a growing business means things are bound to break down more often, and fixes can become complex and overwhelming. You’ll grapple with lengthy and expensive upgrade processes, ineffective maintenance, and at times, productivity-crippling downtime. 

As your problems grow in volume and severity, it’s a sign that your company has outpaced its IT. Growing your IT means having the capacity to manage your IT issues — and that could mean a costly hiring process or engaging with an MSP.

An MSP can complete complex tasks for you — such as lengthy upgrade processes, maintenance, and troubleshooting — all while keeping your data secure and your technology up to date. 

This means you can spend more time and money improving your company instead of fixing tech issues. 


4. The IT team are becoming increasingly overwhelmed.

Do tickets linger for days at a time? Is your IT team constantly falling behind on its projects and initiatives? 

As a business grows and scales, an IT department needs to keep up with it. Too often, IT teams are split between responsibilities. They need to work on internal projects and initiatives, but they also need to troubleshoot and put out fires constantly. 

The split focus can be overwhelming. And when the pressure is on, they might not have the capacity to address more important issues. They may be forced to cut corners to meet demands. And that’s bad for business.

With an MSP working along with your internal team, you’ll be able to delegate tasks. Your IT team can focus on important company initiatives, while your MSP keeps everything running smoothly. 


5. You can’t estimate your IT budget.

IT costs are sporadic and varying. From the multitude of upgrades and the costs they incur, upgrading and buying new equipment and the war on talent to hire and contract specialists.

When your IT department isn’t fully equipped, you’ll find yourself constantly paying for IT costs that you didn’t anticipate each month. You won’t know which hardware or software you need until something breaks. This makes it difficult for you to forecast your IT costs. 

Partnering with an MSP allows you to take control of and stick to your IT budget. It lets you manage your IT services for a reasonable and predictable fee. Even with complex emergency troubleshoots, you won’t need to pay high fees. 

6. You have trouble prioritising your IT needs.

Every company has ongoing technology needs. Every company’s needs are unique and often complex. You need to conduct and validate backups, perform updates, reboot systems, and deploy virtualised solutions. But many businesses lack the skills and know-how to recognise what their priorities should be. 

This is how companies can experience a large crash and realise they don’t have backups from this year. This is how companies can experience a cyberattack because their systems haven’t been updated for months. 

MSPs are experts in managing a company’s IT needs. They create a plan for a company that needs to be able to prioritise more effectively. Your MSP will understand your company’s needs and prioritise them to better optimise your company’s business processes. 

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7. IT strategy? What’s that?

Companies need to strategise their IT. The world of business is too complex and competitive for an organisation to thrive without one. They need to be prepared to upgrade and improve if they are to remain competitive within their space. 

Building and maintaining an IT strategy will help your business down the yellow brick road. 

MSPs are experts in creating IT strategies, which are tailored to your company’s current and future needs. They are able to optimise your technology and put a plan in place that will allow you to use your scalable technology both now and into the future. 


8. You have difficulty scaling.

Many companies will run up against the limitations of their technology as they scale. There’s only so much a company can do with an internal IT department, especially if it’s not a dedicated department. 

MSPs are inherently scalable: you only pay for the services you need. As your company grows, additional MSP agents can be deployed to help you, and your MSP can upgrade your software and hardware solutions. They can even develop business solutions for you and chart a course towards exponential growth.


9. You deal with critical and sensitive information.

If your business stores, accesses, or transmits critical data, you need to be sure that you will be able to prevent sensitive data leaks, hacks, and fraudulent attempts to access this. 

Companies are being hacked all the time, with sensitive data getting disclosed. Most companies that struggle to maintain their IT are also struggling to maintain their data security and privacy. 

A competent MSP stays current with the latest issues on security and compliance. They can help your organisation manage your security effectively and monitor your systems 24/7 so they can detect and mitigate threats faster than any internal department. 


Key Takeaways

A good IT department is able to improve upon every level of your IT department. Scalable, reliable, and available 24/7, an MSP will be able to take on the burden of your IT processes, allowing your company to grow. 

If you’re wondering what an MSP can do for you, don’t be a stranger — leave us a message, and we’ll get in touch.

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