Mercato brings a touch of Italy to Adelaide.
One of the best things about my job as the Marketing Manager for Blackbird IT is that I get to go out and meet some of our clients. To understand what they do, their story and how we came to work together.
I enjoy it because every business is different and interesting. It’s always an insightful conversation and something I look forward to.
“We love the attitude of the team, and as we are not IT experts, we need someone we can trust, and Blackbird IT are proactive partners. A partner that has an ahead of the curve and always thinking about the future instead of a reactive approach.” – John Caporaso – Managing Director
WHO ARE MERCATO?
Mercato is a special place, somewhere I go to get our weekly deli meats, pasta or with the kids for a coffee and a traditional cake. It’s a unique place with a rich history, modern but with a traditional Italian feel.
John and Vicki greet me in the cafe section. We sit down, and they offer me a coffee—the perfect start to a meeting. During our chat, people pop past and say hi or ciao to John and Vicki. It’s good to be out after a recent lockdown. It’s a nice vibe being here, and this is what I learned about Mercato and their strong connection with people, food, smallgoods, wine, Italy, and South Australia.
Mercato started as a local continental shop, similar to a shop or deli you might remember as from your childhood, but with a theme of Italy. That’s what Mercato do, they bring a touch of Italy to Adelaide. They do this exceptionally well. John recalls the story of where this all began. His mum Imma worked at a shop in Rostrevor, and it came up for sale. She loved the vibe there and working with people. Somehow, she convinced her husband Mario, who was a bricky at the time to buy the business, and that’s where it all started.
John tells me about his fond memories of childhood. Life at the shop and that’s how he and his sister Angela grew up from 2 years of age. After the school day was finished it was back to the shop, homework at the shop, eating dinner at the shop. Weekends working and helping out at the shop.
At the age of eighteen, John wanted a change, some variety, and he got a job with Bianco’s Construction and happily worked there for ten years. In 1998 it was time to come home, his wife Rose was pregnant, he had a long think about the long game, and it was the right time to go back to his roots. Three days later, he came was back to the shop.
Mercato has grown over the years, and their current premises are 950 square meters, much bigger than the original shop and about five times bigger than their previous premises. It’s an impressive space, there is a complete range of Italian and Italian themed smallgoods, and they also have beautiful wines, pastries, bar Mercato products and they also have a successful wholesale and importing business. Amongst all these products is the theme of Italy, quality, and a genuine passion for connecting with people. You also notice the modern cooking station where the team have been running cooking classes and events since 2010. Mercato is a unique place, a family and community vibe and clearly built on the love of food.
It was great to meet John and the team, to get a feel for where it all began and I recommend popping in to see what they are all about.
HOW BLACKBIRD IT CAME TO WORK WITH MERCATO
John and Vicki came across Blackbird IT through a referral, they were looking for someone to help them with IT to support a growing business, and they’d outgrown their previous supplier. Blackbird IT was recommended, and the partnership has grown over the years with a focus on being a proactive and trusted advisor.
WHAT DO WE DO WITH MERCATO
Blackbird IT provide a managed IT service for Mercato which takes care of all their IT needs, so they can focus on what matters – providing great food to their customers.
Mercato has access to the whole Blackbird IT team of engineers and consultants who maintain the systems and IT equipment to run the store
The services provided include:
- Managed Service / Outsourced Information Technology
- Remote Support
- Scheduled Monthly Maintenance
- Workstation and Server Monitoring
- Asset Management
- Quarterly Reviews
- Scheduled onsite hours
- IT strategy and advice
- File Management SharePoint Libraries and Teams sites
- Microsoft OneDrive for user data
- Microsoft 365 Exchange Online
- Blackbird IT Veeam 365 Backup Service
- Sophos Firewall
- Sophos Intercept X Advanced Anti-virus
- Strong password enforcement + 2-Factor Authentication
- Ruckus Networking Access Points
- Network cabling services
- Lenovo ThinkCentre desktops
- Lenovo ThinkPads
- POS maintenance and support
Why this relationship works
“Blackbird IT is good value for us which is important and we have access to their whole team. A comprehensive skill set across their people. We love Shane who is our networking expert and Mitch from the engineering team comes in each month in store for regular maintenance too. There is always a presence.” – Vicky Bettison – Chief Financial Officer
If you’d like to know more about Mercato, you can connect with them here.
To learn how Blackbird IT can help you thrive amidst disruption, get in touch with our friendly team today by visiting blackbirdit.com.au/contact
Written by Peter Dawidowski – Marketing Manager – Blackbrd IT.