MANAGED SERVICES

Focus on your client while we take care of your infrastructure, end-users, and applications.

It’s no secret: IT is the heartbeat of every business. It’s what bridges the gap between the business and the customer.

We’re a leading Managed Service Provider, but we do things very differently.

You’re our first priority.

Our focus is on customers achieving technology ROI and growing – that’s what excites us.

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SCHEDULED ONSITE HOURS

See our team in action, protecting your business infrastructure, within your premises.

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DEDICATED SUPPORT ENGINEERS BY YOUR SIDE

Every site has Primary and Secondary engineers assigned, supported by a team of technical engineers ready to troubleshoot technical issues.

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ASSET 
MANAGEMENT

Our system ensures nothing expires when you need it most and enables effective budgeting of replacement assets. We’ll make your business run like a well-oiled machine.

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SCHEDULED MONTHLY MAINTENANCE

Proactive system updates ensure your IT infrastructure is stable, secure and up to date.

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REMOTE MANAGEMENT AND REMEDIATION

We use an advanced toolset to identify trends in system behaviour and resolve issues before they cause trouble.

MANAGED ACCOUNTS

Tailored to flex with your IT needs

Blackbird IT has forged a support model designed to deliver the best possible experience for you. It’s called a Managed Account.

Call us on 08 7324 7777 to see if it’s right for you.

Some Managed Service Providers have one-size-fits-all contracts that force you to pay for services and resources you won’t even use. They make you pay outrageous fees that you’d wonder if they’re helping you or you’re helping them. At Blackbird IT, we don’t do one-size-fits-all. In our book, customisation is the only size that fits all.

We customise our services so you pay for the support, monitoring, and maintenance that meet the critical needs of your business.

Here are other reasons why picking us is the best move.

EXPERIENCE THE BLACKBIRD DIFFERENCE

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OUR POWERS
COMBINED

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A SINGLE, PREDICTABLE BILL PER MONTH

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NO LOCK-IN
CONTRACTS

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REDUCED BILLING ADMINISTRATION

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QUARTERLY
REVIEW

OUR POWERS COMBINED

We are genuinely interested in our customers as people and how we can meet their needs in thoughtful and unexpected ways. We extract your business requirements and align those needs with technology to determine strategic direction and ensure a return on investment.

We’re committed to you and your success. You’ll have our best people and have the peace of mind of consistency.

We believe in a true partnership – You know, Our Powers Combined. Captain Planet and all that.

A SINGLE, PREDICTABLE BILL PER MONTH

We believe that all agreements should be mutually beneficial.

We are always fair to our customers and colleagues and we expect them to be fair to us.

With our managed accounts service, there is transparency in what we do and how we do it. You won’t have to worry about billing creep.

NO LOCK-IN CONTRACTS

We’re positive that our services can transform your business. But if for some reason you’re not too thrilled, we can change our approach for the next 30 days. And if it still does not suit your needs, you can walk away from the contract.

REDUCED BILLING ADMINISTRATION

A single, predictable consolidated invoice for support hours to aid budgeting and reduce the burden on financial administration.

QUARTERLY REVIEW

This isn’t your normal catch-up. Quarterly reviews are scheduled meetings — you guessed it, every quarter — where we sit down with you to… 

  • Review customer service for the previous quarter
  • Pinpoint any developing trends in the organisation
  • Identify any current levels of risk and ensure that this is documented and understood.
  • Have an understanding of expectations from both sides
  • Table and understand future budgets and plans

WHAT OUR CLIENTS THINK

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Allington’s Outpost

We have nothing but praise for Blackbird IT. Their work to overhaul our internet systems and connection was performed swiftly with utmost attention to detail. An extremely friendly and professional business to deal with. The work carried out by them has dramatically improved the way operate daily. Their expertise in all things IT is unquestionable and Blackbird IT are now a vital service provider to our business. We cannot recommend Blackbird IT highly enough.

Laurel Swann,
Allingtons Outpost

READY FOR IT WITH A DIFFERENCE?

Let us know your challenge, and we’ll take it from there.

BUSINESS WE’VE HELPED TRANSFORM

Don’t let our name deceive you. Blackbird IT is more than IT. We are the wind beneath the wings of performance. When we say we’ll take your business from Point A to Point B, we deliver that and more. We make you fly.

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