SERVICES

WHAT WE OFFER

As your IT partner, we take the time to understand your business, challenges, priorities and we offer a phased approach with options that deliver real business outcomes.

OUTCOME-FOCUSED
ARCHITECTURE

You’re after great business results. We’re out to help you achieve it. We design and implement key technology solutions and align their benefits to business outcomes such as productivity, compliance, and risk mitigation.

A COMPLETE TECHNOLOGY
OFFERING

We have capabilities that allow us to provide a holistic offering and service all your IT needs. We do this by partnering with niche service providers that are experts in IoT, Business Intelligence, Custom Software Development, and Advanced Security. This means you can be assured that our IT strategy recommendations are implemented effectively.

NO LOCK-IN
CONTRACTS

We value all our clients. We want our customers to choose to work with us because of the excellent service we deliver — and not be forced to remain against their will because of a contractual agreement.

Experience IT with a Difference

We obsess over helping organisations maximise their technology ROI. When you make us your IT partner, we’ll deploy our uniquely designed systems and processes to help you crush your goals and deliver damn good results.

Our Partners

HP
Aerohive Networks
Ruckus

WHAT YOU GET

Blackbird IT has your best interests at heart. That’s why we don’t sell. We focus on finding the best IT solution for your business.

IT CONSULTANCY & SUPPORT
IT CONSULTANCY & SUPPORT

Technology Audit – process and infrastructure review, with a technology recommendations report

IT Staff to fill your short term projects or vacancies

Compliance and Best Practice consulting

Project Management through technical implementation and support

Strategic Planning – collaborative recommendations with your decision makers, on technical strategy

Relocation advice and management

End-to-end tech support and repairs

Regular IT ‘Health Checks’ and compliance reviews

CLOUD SERVICES
CLOUD SERVICES

Remote Access / Remote Desktop (Citrix)

Microsoft Exchange Email

Phone Systems

Desktop as a Service (DaaS)

Cloud hosting your applications, for increased security in smaller organisations

Infrastructure as a Service (IaaS)

Cloud-hosting hardware, software, servers and storage on your behalf

Co-location data centre facilities

Veeam Cloud Connect

Traditional vs. Cloud Backup Solutions

SECURITY & DISASTER RECOVERY
SECURITY & DISASTER RECOVERY

Unified Threat Management and Firewall protection against intruders, virus, spam, and data leakage

Risk assessment and mitigation strategy

Remote Backup, storage and access

Remote server replication

Infrastructure monitoring and alerts 24/7

Disaster recovery planning with Recovery Point Objective (RPO) and Recovery Time
Objective (RTO) assessment

Business Continuity review

Security procurement

SERVERS & STORAGE
SERVERS & STORAGE

Small and large scale procurement

Server virtualisation and optimisation

Shared storage deployments with both Storage Area Network (SAN) and Network Attached Storage (NAS) solutions

Capacity planning and efficiency

Optimal storage design for performance, protection, price

All Flash array design and storage tiering

Storage network design with iSCSI, Fibre Channel

High Availability (HA) infrastructure design

DEVICE MANAGEMENT
DEVICE MANAGEMENT

Hardware and Software installation, updates and support

Large-scale Deployments and Imaging

User and device profile management

App management – for classroom or office management

Print management

Desktops, Laptops and Mobile Device procurement

BYOD Portal – built to easily integrate into your existing website for hardware purchasing (for school families and corporate customers)

Software licensing management and upgrades

NETWORK & COMMUNICATION SERVICES
NETWORK & COMMUNICATION SERVICES

Internet provision and setup

High Speed and enterprise grade SHDSL, Fibre and Wireless Internet connections

Private IP connections

Installation & maintenance of your VoIP phone system

Inter-site connectivity for branch locations

Network Architecture and Design of Local Area networks (LAN) and Wide Area Networks (WAN)

Managed wireless and wired networking

Network procurement

OUR EXPERTISE

We have helped companies across industries and of varying sizes.

EDUCATION

EDUCATION

Harness the power of IT to offer students the style of learning they need to succeed

We work with government and non-government schools and tertiary institutions in Adelaide, fulfilling key ICT outcomes. Our IT services helped bring the focus back to the classrooms, empowering both teachers and students and opening doors to more learning opportunities.

CORPORATE

CORPORATE

Transform the way IT is being done for the best employee and customer experiences

We support a range of rapidly growing SMEs across Adelaide, with local, national, and global markets. Our strategic processes ensure our business clients will always have scalable and adaptable technology as they grow and change.

GOVERNMENT

GOVERNMENT

Leverage IT to serve your constituents better

We also serve government departments — such as The Department for Education and Child Development (DECD) and The Department for Environment, Water and Natural Resources (DEWNR) — helping them drive improved service delivery and facilitate greater engagement with stakeholders while adhering to strict compliance and security.

NOT FOR PROFIT

NOT FOR PROFIT

Modernise your IT to do more and be more.

Our work with NFPs are proven to deliver cost-effective technology implementation and management. Our strict commitment to outcomes-focused architecture ensures our NFP clients pursue compliance, risk mitigation, and best practice — all within budget.

Ready for IT with a difference?

An actual human will get in touch with you right away.