Managed Services

Okay, so let's cut the waffle. Managed services can be your classic IT support desk – the people you call when you forget your password. But Managed Services is about more than just fixing things when they break – or you forget your password - it's about keeping everything up to date and working smoothly. It’s about managing your productivity – keeping your team focused on doing what they do best. Most importantly, it’s about proactive support.

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A smooth run with Managed Services

When you stay on top of updates and security patches for all the systems, you reduce the downtime of your technology – and guess what? Increase your productivity. Don’t worry – we’re also there with rapid support, managing your requests as quickly as possible to reduce any downtime, because it’s not about what breaks – it’s about how quickly you can fix it. Oh – and that password you forgot? We’ve got an app for that.

How do you get Managed Services right?

  • Choose a provider that speaks your language and can provide support quickly without any barriers.
  • Have a managed service provider that keeps your technology up to date, communicates effectively, and have the experience to support your business.
  • Develop a roadmap for ongoing technology enablement and strategic alignment.

How can Blackbird IT help?

  • We tap into the hacker’s mind and prioritise updates based on how likely they are to be exploited.
  • We monitor your systems to predict and prevent system failures, ensuring the safety of your IT environment.
  • We work to uplift your technology to meet our standard of support.

What we won't do

  • Compromise on the quality of the technology our customers use.
  • Suger-coat the needs of your organisation – the security of your IT environment is key.
  • Speak a different language than you. IT is our speciality – it doesn’t need to be yours for you to understand us.

Sectors

How we Help

Education

In the dynamic landscape of education, embracing technology is key to fostering innovation and enhancing learning experiences. We partner with both government and non-government schools, as well as tertiary institutions, to achieve essential ICT goals. Our technology solutions cater to the diverse needs of educational institutions, from streamlining administrative tasks to enriching classroom interactions. With a focus on data security and regulatory compliance, we empower educators to harness the full potential of technology while offering education in the cybersecurity space. Our aim is to equip students, and educational staff alike, with the appropriate technology setup and knowledge, empowering them to navigate the digital world securely with confidence.

Defence

Sub-contractors operating within the Defence Industry Security Program [DISP] realm are required to comprehend and fulfill their security obligations, particularly concerning baseline security requirements. Working together, we can help develop robust governance, systems, and practices aligned with National Institute of Standards and Technology [NIST] to level up your IT environment.

Consulting

As technology evolves in modern workspaces, we understand the pivotal role it plays in achieving your goals. With strategic processes in place, we provide scalable and adaptable technology solutions to meet your organisation's evolving needs while cultivating a strong culture of cyber awareness within your team. Empowering them with knowledge and skills not only enhances productivity in the workplace but also ensures cyber safety beyond it.

Aged Care

In the compassionate world of aged care, ensuring the well-being and safety of residents is paramount and lies at the heart of all organisations. We recognise the increasing requirements from government and industry bodies regarding compliance standards for aged care providers. Additionally, we understand the unique challenges faced by aged care facilities, from managing sensitive health data to staying abreast of recommendations from the Royal Commission, maintaining compliance standards, managing staff, and tending to the daily needs of clients. Acknowledging these additional requirements, we understand the critical importance of reliable IT connectivity for your aged care facility. Our tailored technology solutions aim to streamline operations and enhance productivity within your people and organisation.

Finance

In the heavily regulated finance industry, compliance and cybersecurity are paramount. Navigating Australian Securities and Investments Commission (ASIC) requirements, safeguarding brand reputation, and managing risks and personnel are challenging tasks. Drawing from our experience working with financial clients, we understand the need for reliable and scalable IT solutions tailored to you, while having a robust emphasis on cybersecurity.

NDIS

In the realm of providers participating under the National Disability Insurance Scheme (NDIS), we understand the myriad challenges you face—from regulatory compliance to managing sensitive data, file management, audit preparation and so much more. With our tailored technology solutions, we can help alleviate some of your burdens by streamlining processes and enhancing productivity. Trust our expertise to navigate these complexities efficiently, allowing your organisation to focus on what truly matters: enhancing the lives of your clients.

Case Studies

Discover a selection of projects we've collaborated on with our valued clients, achieving great outcomes through teamwork, solution architecture and innovation.

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Credit Union

Credit Union SA re-evaluates work practices after seeing the benefits of pandemic-forced remote working for staff.

Credit Union

Finance

Cheap as Chips

Rapid growth and innovation underpinned by successful partnerships.

Cheap as Chips

Consulting

Move Yourself

IT Improvements on the Move: Partnership with Move Yourself Trailer Hire.

Move Yourself

Consulting

St Michael’s College

A trusted partnership drives better learning and business outcomes for St Michael’s College

St Michael’s College

Education

Hygge Studio

Designing IT Success: How Hygge Studio's partnership with Blackbird IT led to improved IT solutions

Hygge Studio

Consulting

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Let's Work Together

Let's Work Together

Let's Work Together

Let's Work Together