Managed Service Provider
The Right IT Partner Changes How The Whole Organisation
works
We are the managed service provider that works alongside your internal IT team or takes full ownership of your IT, giving you structure, confidence, and room to grow.
50+
Staff across Australia
20+
Years of experience
431
Clients and counting
Bringing Clarity to Messy IT Environments
Most organisations don’t wake up and decide to find a managed service provider (MSP). They get there after months, or years, of growing complexity, unclear responsibilities, and support that can’t keep up.
We step in to bring structure, stability, and progress. Whether that means taking full ownership or working alongside your internal IT team, our role is to help you move from reactive decisions to strategic ones with the tools, systems, and visibility to back it up.
As one of the few managed IT service providers built specifically for mid-sized organisations, we focus on outcomes: stronger business operations, better planning, and the confidence that your environment can handle what’s next.
Who we work with
Proven Capability in a Crowded Industry
That includes recognition like:
In the wider managed service provider industry, it’s easy to get lost in jargon and generic promises. We do things differently. As one of the more specialised managed service provider companies, we’ve built our reputation on clarity, consistency, and results.
Award-Winning Delivery
Sophos MSP of the Year (2025)
ISO 27001 Certified
Security and compliance assured
Great Place to Work® Certified
A culture that drives results
50+ Experts, National Coverage
Local service, national reach
WIICTA Awards 2025
Women in ICT awards
Built for Teams With Bigger Things to Do
Most of our clients are under pressure to meet compliance standards, modernise systems, and stay ahead of security risks without interrupting critical business continuity.
We help you:
- Strengthen infrastructure through cloud computing and technological solutions
- Improve resilience against data breaches and cyber threats
- Streamline operations with practical, secure systems
- Align with compliance frameworks like ISO 27001 or ISM
- Achieve meaningful cost savings and increased customer satisfaction
- Create room for your teams to focus on what actually drives value
Whether you're looking for an MSP near you or need a provider who understands the real-world challenges of growing mid-sized organisations, we’re there.
What’s on Offer?
Blackbird IT delivers tailored solutions across the full technology stack. Our services include:
- Fully outsourced and co-managed IT services
- Private cloud computing and scalable infrastructure
- Cyber security and managed security services
- Risk and compliance alignment (including ISO27001, ISM, and Right Fit for Risk)
- Microsoft 365 environments tailored for scale and security
- Procurement, licensing, and vendor management
- Internet and telephony with flexible delivery
- Customer service and support teams who don’t make you repeat yourself
We don’t push the latest technological advances for the sake of it. Instead, we recommend tools that actually fit your goals.
Let’s See If We’re the Right Fit
We are an MSP that combines deep expertise with straightforward, human delivery, and we’re here to talk.Whether you're trying to define what the true MSP meaning is for your business or evaluate which managed service provider can actually meet your needs, we'll give you a clear answer, and a plan that makes sense.
Making Sense of Managed Services
1. What Is the Definition of an MSP?
MSP stands for Managed Service Provider. It refers to a company that delivers ongoing IT support, services, and infrastructure management, typically on a fixed-fee basis.Instead of calling for help when something breaks, organisations partner with an MSP to proactively manage their systems, reduce risk, and support their team day to day. A good MSP provider gives you access to expert capability, structured processes, and clear accountability without needing to build it all in-house.
2. How Do I Find Nearby Managed Service Providers?
Start by narrowing the field based on what you actually need - proximity alone isn’t a measure of quality. Search for “MSP near me” or “managed service provider” and review providers who:
- Offer services aligned with your business complexity
- Have experience supporting internal IT teams (if you have one)
- Are transparent about what’s included (and what’s not)
- Prioritise outcomes over upselling
Being local can help with onsite response, but what matters most is whether they can provide real support that fits your environment and goals.
3. What Services Do Managed IT Service Providers Offer?
Managed IT service providers (MSPs) typically offer:
- Day-to-day technical support and service desk access
- Network and infrastructure management
- Cloud computing and private hosting
- Managed security services and cyber security oversight
- Data protection, backups, and disaster recovery
- Licensing, procurement, and vendor management
- Compliance support
Some providers offer co-managed support - working alongside your internal IT team—while others manage everything outright. The best ones will tailor their approach to your team and business objectives, not force a one-size-fits-all model.
4. What Is the Difference Between a Managed Service Provider and a Regular IT Company?
A regular IT company (often called break/fix or ad-hoc support) typically responds when something goes wrong. They bill by the hour, and their job ends when the ticket is closed.A managed service provider (MSP) is responsible for your entire IT environment - or a defined part of it - on an ongoing basis. It’s proactive, strategic, and built for accountability. You’re not just paying for someone to fix problems; you’re paying for someone to stop them from happening in the first place.
5. What Industries Typically Utilise Managed Service Provider Solutions?
MSPs work with a wide range of industries, but they’re especially valuable in sectors where compliance, uptime, and data protection are critical. That includes:
- Professional services (legal, accounting, finance)
- Health and community services
- Education
- Government and NFPs
- Construction and architecture
- Engineering and design-based industries
In short: if your organisation handles sensitive data, has regulatory obligations, or just needs IT that doesn’t fall over, MSP solutions are worth considering.
Vendors
our partners
We work with leading hardware and software vendors to offer you the best solutions customised for your business.
Subscribe